Public Grievance Portal

Register a Grievance

Use the form below to register your grievance. You will receive a unique Grievance Registration Number (GRN) via SMS and email within 48 hours. All grievances are monitored by the Public Grievance Division under DARPG guidelines.

Full Name * Mobile Number * Email Address Grievance Category * Select category Service Delivery Administrative Delay Corruption/Malpractice RTI Related Recruitment Other Subject * Grievance Details * State/UT * Select State Maharashtra Delhi Karnataka Tamil Nadu Uttar Pradesh Other Submit Grievance

* This is a demonstration form. No data is transmitted.

Grievance Redressal Process

1. Registration: Grievance registered with unique GRN number
2. Acknowledgement: SMS/Email sent within 48 hours
3. Assignment: Forwarded to concerned division within 3 working days
4. Investigation: Preliminary enquiry within 15 working days
5. Resolution: Action taken and citizen informed within 30 days
6. Appeal: Unsatisfied citizens may appeal to Director General within 15 days

Frequently Asked Questions

How do I track my grievance?

Visit the portal and enter your GRN number on the Track Grievance page. Status updates are also sent via SMS.

What is the maximum resolution time?

As per Citizen Charter, grievances must be resolved within 30 days. Complex cases may be extended to 60 days with written intimation.

Can I file anonymously?

Anonymous grievances are accepted but tracking requires valid contact details for follow-up communication.

Whom to contact for escalation?

Email grievance@opgci.gov.in or email grievance@opgci.gov.in.